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Text Marketing White Paper

Customers respond to text messages, but you don’t want your team members to use their personal phones for business texting. By eliminating business texting on personal cell phones, you will increase sales and support productivity while improving security. Text messages are crafted and sent right from your desktop through the KUKUI Control Panel, directly to your customer’s cell phone.

Send campaign-based text messages to opt-in customers with special offers, announcements, or other messages. This will help increase customer engagement and retention, as well as maintain relevance for the shop. Text marketing messages are intended as a “bay-filler” to send out quick announcements and specials for an instant reaction. No matter what the reason is, KUKUI makes communicating with your customers easy and efficient.

Kukui Reviews detects when a customer has concluded a repair, automatically sending them an email or text message to leave your shop feedback. Receiving a regular stream of quality reviews on Google is one of the most important ranking factors for local SEO. 

Connect SMS allows automotive repair shops to easily carry on real-time conversations with customers and shop employees using a desktop computer, or a mobile app.  How long someone has to wait for a response from your shop makes all the difference in building a relationship, closing business, and delighting a valued customer.